You may change your membership information after you log in. Then, go to [My page] > [Account] > [My profile].

Please go to [My page] > [1:1 Contact] board to request membership cancellation. Cancellation takes up to 5 business days.

To become a member, please click on Log In in the upper right corner of the home page and then click on [Sign up].

After the package ships, we do not permit exchanges or refunds for customers who change their minds.

For customers who receive an incorrect item, it can be exchanged or refunded anytime.

① For customers who choose air mail (K-Packet), we cannot exchange or refund any lost or damaged items.

② For customers who choose express mail (EMS, DHL), we will refund items that are returned due to issues during shipping or at customs, minus shipping fees.

③ For customers who choose express mail (EMS, DHL), we will gladly exchange any severely damaged items when the customer provides photos of the damaged item via the members-only [My page] > [1:1 Contact] board or the [Inquiry] board board for non-members for verification.

Items that are returned without a written request to customer service cannot be exchanged or refunded.

For all other inquiries, please contact the customer service center via the members-only [My page] > [1:1 Contact] board or the [Inquiry] board for non-members.

① Express (EMS, DHL) takes 3–7 days on average and includes tracking.

② Air Mail (K-packet) takes 14–30 days on average and does not include tracking.

Please note that each country has unique circumstances, so deliveries may take longer than the average delivery period mentioned above.

Shipping is calculated based on the total weight of the order. 

Please note that shipping fees vary by country and depend on the selected carrier (Express or Air Mail) at the time of order.

Customs surcharges and VAT are not included in your order total. 

These fees may be charged directly by the Customs Office in the destination country.

If the product you ordered is “In preparation,” you can only change any item in your order for another of equal price. Members may go to [My page] > [1:1 Contact] board and non-members can go to the general [Inquiry] board at the bottom of the page to request a change.

• ① Members can cancel orders in [My page] > [1:1 Contact] board.
• ② Non-members can request an order cancellation via general [Inquiry] board at the bottom of the page. 

Cancellation is available only before shipment begins; after the order ships, we cannot exchange or refund your purchase.

Yes, non-members can place orders, too!

Non-members can check their order details by typing in the order number that was created at the time of order, the password, and the name on the order.

Follow the official B Instagram account (@magazine.b) for info on new inventory for out-of-stock issues.