① Express (EMS, DHL) takes 3–7 days on average and includes tracking.

② Air Mail (K-packet) takes 14–30 days on average and does not include tracking.

Please note that each country has unique circumstances, so deliveries may take longer than the average delivery period mentioned above.

Shipping is calculated based on the total weight of the order. 

Please note that shipping fees vary by country and depend on the selected carrier (Express or Air Mail) at the time of order.

Customs surcharges and VAT are not included in your order total. 

These fees may be charged directly by the Customs Office in the destination country.

If the product you ordered is “In preparation,” you can only change any item in your order for another of equal price. Members may go to [My page] > [1:1 Contact] board and non-members can go to the general [Inquiry] board at the bottom of the page to request a change.

• ① Members can cancel orders in [My page] > [1:1 Contact] board.
• ② Non-members can request an order cancellation via general [Inquiry] board at the bottom of the page. 

Cancellation is available only before shipment begins; after the order ships, we cannot exchange or refund your purchase.

Yes, non-members can place orders, too!

Non-members can check their order details by typing in the order number that was created at the time of order, the password, and the name on the order.