• How long does shipping take?
    아래 화살표

    It takes 3–7 days on average and includes tracking.

    Please note that each country has unique circumstances, so deliveries may take longer than the average delivery period mentioned above.

  • How is shipping charged?
    아래 화살표

    Shipping is calculated based on the total weight of the order. 

    Please note that shipping fees vary by country.

    Customs surcharges and VAT are not included in your order total. 

    These fees may be charged directly by the Customs Office in the destination country.

  • How can I change my order after it is placed?
    아래 화살표

    If the product you ordered is “In preparation,” you can only change any item in your order for another of equal price. Members may go to [My page] > [1:1 Contact] board and non-members can go to the general [Inquiry] board at the bottom of the page to request a change.

  • How can I cancel my order before the item is shipped?
    아래 화살표
    • ① Members can cancel orders in [My page] > [1:1 Contact] board.
    • ② Non-members can request an order cancellation via general [Inquiry] board at the bottom of the page. 


    Cancellation is available only before shipment begins; after the order ships, we cannot exchange or refund your purchase.

  • Can non-members place orders?
    아래 화살표

    Yes, non-members can place orders, too!

    Non-members can check their order details by typing in the order number that was created at the time of order, the password, and the name on the order.