After the package ships, we do not permit exchanges or refunds for customers who change their minds.

For customers who receive an incorrect item, it can be exchanged or refunded anytime.

① We will refund items that are returned due to issues during shipping or at customs, minus shipping fees. 

② We will gladly exchange any severely damaged items when the customer provides photos of the damaged item via the members-only [My page] > [1:1 Contact] board or the [Inquiry] board board for non-members for verification.

Items that are returned without a written request to customer service cannot be exchanged or refunded.

For all other inquiries, please contact the customer service center via the members-only [My page] > [1:1 Contact] board or the [Inquiry] board for non-members.